A clear route
to help.

Include the useful details

• Your Joomla, PHP and Announcement Pilot versions.
• Your template name and version.
• The exact steps, the result you expected and the result you saw.
• The saved settings that matter: position, devices, dismissible and the starting design.
• A screenshot of the frontend or the settings page, with private information removed.

Do not email administrator passwords, session links, database exports or customer data. Support will ask for anything else it needs.

Check these first

• Nothing appears: confirm Show the announcement bar is Yes and the message is not empty.
• An old message appears: clear Joomla cache, page cache and CDN cache.
• No bar on mobile: check Show on; “Desktop only” hides the bar below 768 px.
• No button: fill both Button text and Destination link.
• Still missing: place the plugin after System - Page Cache in the plugin ordering.

The setup guide covers every field, preset and compatibility note.

What support covers

Installation, configuration and reproducible bugs in the free plugin. Support is provided by PLANO on a best-effort basis, usually within a few working days.

Template customisation, Joomla migrations, hosting configuration and third-party extension conflicts are outside the free support scope. We will still try to point you in the right direction.

Free plugin, no account

There is no Announcement Pilot login, license key or customer portal for the free plugin. It runs entirely on your site, and support is ordinary email.

Announcement Pilot Pro is different: it needs a license key and has a license account for billing, downloads and site activation. For Pro support, include the site URL and the license tier shown in the plugin settings. Never email the full license key.

Security reports. If you believe you found a vulnerability, email the same address with “Security” in the subject. Please do not open a public issue with exploit details.